One of the most common reasons customers delay booking a professional detail is simple: "I don't have time to drop off the car." Between work, school runs, and everything else in Nairobi traffic, taking half a day to drop a car across town and another half-day to collect it isn't practical for most people.
That's exactly why we offer pickup and delivery. If you're within the Karen area, we'll collect your car from your home or office, bring it to our studio, complete the work, and return it to you — free of charge. For clients across the rest of Nairobi, we offer the same service with a small transport fee. Here's exactly how it works.
The two coverage zones
We operate pickup and delivery across two coverage zones:
Not sure which zone you fall into? Send us your location on WhatsApp (0775-358-836) and we'll confirm in a minute.
How the process works — step by step
Pickup and delivery is designed to be completely hassle-free for the customer. Here's exactly what happens:
1. You book your service
Book through our Instant Quote tool, call us on 0775-358-836, or send a WhatsApp message. Tell us you'd like pickup and delivery, and share your location.
2. We confirm the pickup window
We agree on a pickup time that suits you — early morning before work, during the day, or late afternoon. We arrive within a 30-minute window, and we'll message you when we're on the way.
3. We inspect the car together
When our driver arrives, we do a quick walkaround with you. We photograph any existing damage (scratches, dents, marks) so there's a clear record before we take the keys. This protects both you and us.
4. We drive to our Karen studio
Your car is driven by our trained staff directly to our workshop. We don't use third-party drivers. All vehicles are fully insured during pickup and delivery.
5. We complete the work
We carry out the agreed service — from a basic wash to a full detail, ceramic coating, or whatever you've booked. You'll receive updates on progress by WhatsApp if the job takes more than a day.
6. We return the car to you
When the work is complete, we deliver your car back to the same address (or another, if agreed). Before leaving, we walk you through the finished job — showing the results, explaining what was done, and handing over any care instructions or warranty documentation.
7. You pay
Payment is settled on delivery — M-Pesa, bank transfer, cash or card. For fleet and corporate customers, we invoice monthly with agreed terms.
How long does each stage take?
Typical timeframes for our pickup and delivery service:
- Pickup window: 20–40 minutes from our Karen studio to your location, depending on traffic.
- Inspection at pickup: 5–10 minutes.
- Service duration: varies — from a few hours for a basic wash to several days for a full detail, ceramic coating, or respray.
- Return delivery: 20–40 minutes back to you.
Total time away from your possession: usually 1 day for a single detail, or 2–5 days for major work. We'll confirm the exact window when you book.
How much does pickup & delivery cost?
Transparent pricing, no surprises:
For Greater Nairobi customers, we charge the transport fee once each way. That means a round trip from Westlands is roughly KES 2,000 total for pickup and delivery — significantly cheaper than taking two half-days off work to drive it yourself.
What to prepare before we arrive
A few small things help the pickup go smoothly:
- Remove valuables — cash, gadgets, handbags, sunglasses, anything personal. We can't be responsible for items left in the car.
- Have the key ready — and mention any quirks (stiff lock, tricky alarm, boot release).
- Note the fuel level — we track this at pickup so you can confirm nothing unexpected on return.
- Note your mileage — also recorded at pickup, so you can see exactly how many kilometres were driven.
- Tell us about any known issues — loose trim, sensor quirks, warning lights, so we're aware during the drive.
- Have a contact number ready — WhatsApp preferred, in case we need to reach you.
Insurance and safety
We take the responsibility of driving your car seriously. Here's how we protect you:
- Our own trained drivers only. We never use third-party or freelance drivers.
- Fully insured during transit. All vehicles are covered by our commercial motor policy while in our care.
- Photographic record at pickup and delivery. Every panel documented, so any change is visible.
- Direct driving only. No detours, no personal use, no errands. Your car goes from your location to our studio and back.
- Secure overnight storage. Cars stay in our locked workshop compound — never parked on the street.
- Discreet and professional. Our drivers are uniformed, identifiable, and trained to represent DOP professionally.
When pickup & delivery makes sense
This service is popular for a few clear reasons:
Frequently asked questions
The bottom line
Pickup and delivery is one of the small things that makes professional car care genuinely accessible for busy Nairobi owners. Free within Karen, affordable across the rest of Nairobi, and always transparent — no hidden fees, no mystery drivers, no surprises. Our team handles your car the way we'd handle our own: carefully, discreetly, and with full accountability.
To book a pickup, call or WhatsApp us on 0775-358-836, or send us a message with your location and preferred window. We'll confirm within the hour.
Book Your Pickup Today
Free pickup and delivery within Karen, paid service across the rest of Nairobi. Use our Instant Quote tool or call 0775-358-836 to arrange a collection.